Michael
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Michael L. Ruado Jr.

IT Support | Tech Enthusiast | Problem Solver

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Gold Trading

IT Support

I provide front-line technical support to ensure smooth and uninterrupted operations within organizations. My responsibilities include diagnosing hardware and software issues, setting up workstations, maintaining system security, and assisting users in resolving technical problems. I take pride in delivering timely solutions, clear communication, and proactive system checks to prevent downtime.

Whether it's solving a sudden connectivity issue or guiding a colleague through software installation, I make sure every user feels supported and confident in their tech environment. IT support is more than fixing things—it's about creating a reliable experience for everyone.

Gold Trading

TRADER

Trading is one of my greatest passions, where I apply my analytical skills to the Forex market. I analyze charts, track price movements, and identify patterns to make informed decisions. As a Forex trader, I constantly evaluate risk and rewards, making disciplined decisions in a fast-paced environment. It’s not just about making profits — it's about staying grounded, following a structured strategy, and continuously learning.

In addition to trading, I am part of a growing community of traders where we share strategies, knowledge, and support. We encourage each other, celebrate wins, and learn from mistakes, helping everyone improve their trading skills. Forex trading requires a combination of patience, adaptability, and mental strength, and it's these qualities that make it such a fulfilling journey for me.

Projects Gallery

Virtual Lab
PC Assembly
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Built and managed a virtual lab using VMware to simulate real-world IT environments. Focused on configuring Active Directory, implementing Group Policy Objects (GPOs), setting up network configurations, and establishing server-client relationships.

Anti-Cheating
Capstone Project
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This project focuses on creating a wearable device to assist proctors in detecting cheating during exams. Using motion detection technology, the device identifies suspicious movements and triggers an alert system. Built on the Arduino platform, it is designed to ensure exam integrity by providing real-time monitoring in a compact, easy-to-use form.

IT Support Knowledge Base
IT Support Knowledge Base
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A personal project documenting common IT support solutions and best practices. Includes markdown guides on troubleshooting, software installation, hardware maintenance, and system security. Designed as a quick-reference for aspiring IT professionals and support specialists.

Technical Skills

Operating Systems: Proficient in Windows 10/11
Hardware Setup & Troubleshooting: Expertise in PC assembly, hardware upgrades, and diagnosing technical issues
Software Installation & Configuration: Skilled in installing, configuring, and troubleshooting software applications, including MS Office and other essential tools
Networking Fundamentals: Experienced in Wi-Fi setup, LAN configuration, and troubleshooting network issues
Cybersecurity Basics: Competent in virus removal, firewall installation, and performing regular security updates
System Maintenance: Conducting system optimizations, software updates, and disk cleanups to maintain optimal performance
Remote Support Tools: Familiar with TeamViewer, AnyDesk, and other remote access platforms
Active Directory & User Management: Basic knowledge in managing user accounts, permissions, and organizational units in a Windows environment
File & Backup Management: Experienced in organizing file systems, performing data backups, and ensuring data integrity and recovery readiness

Soft Skills

Analytical Thinking: Applied during my internship in IT support to diagnose hardware and software issues efficiently under time pressure.
Communication: Experienced in simplifying technical terms while assisting non-technical staff during troubleshooting and walkthroughs.
Patience: Developed through supporting users facing repeated errors, ensuring they felt heard and calmly guided.
Collaboration: Worked closely with the IT team during my internship to resolve network issues and coordinate timely responses.
Time Management: Balanced support tickets, documentation, and hands-on tasks while meeting daily goals during internship rotations.
Adaptability: Quickly learned new tools and procedures in a fast-paced IT environment, adjusting to shifting support priorities.
Attention to Detail: Ensured accurate inventory logs and troubleshooting steps were well-documented during hands-on IT work.
Conflict Resolution: Resolved minor disputes between users and helped clarify misunderstandings calmly and professionally.
Critical Thinking: Used logic and analysis to trace unexpected system behaviors back to root causes during technical support tasks.

Character References

👨‍💼 Prof. Jeffrey Romano

Capstone Technical Advisor

Prof. Romano served as our technical advisor during our capstone project. He has consistently supported our academic journey since our first year, providing in-depth guidance in programming and software development.

🎓 Dr. Londren Velasco

IT Department Head & Leadership Mentor

Dr. Velasco has played a key role in shaping our leadership capabilities and technical competencies. His mentorship in academic and extracurricular activities significantly contributed to my professional growth.

🌟 Biehn Angelo Lanuza

Internship Supervisor (IT Support)

Mr. Lanuza supervised my internship and provided extensive hands-on training in IT support. His mentorship enhanced my practical skills and prepared me for real-world IT environments.

🧑‍💻 Vinlly Mae Sta. Maria

Alumna Mentor

Ms. Sta. Maria, a respected alumna, guided me through the professional transition during my final year. Her advice on career preparation, communication, and professionalism was instrumental in helping me navigate the path to graduation.

🛠️ Engr. Ricardo San Agustin

Capstone Research Advisor

Engr. San Agustin provided critical guidance throughout the development of our capstone paper. His expertise, patience, and approachable nature made a significant impact on our research quality and academic experience.